Customer Service

upset customer 20 Things Your Staff Does that are Pissing Your Customers Off!

Don't think you're immune!

These things happen everywhere...

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Member Content Webinar: "Menu Engineering 101"

Mar 6, 2025

Turn Your Menu into a Money-Making Machine!

Menu Engineering 101

Public Content The Secret Sauce to Restaurant Success: Service, Storytelling, And Disruptive Thinking with Christian J. Fischer

Mar 3, 2025

Christian J. Fischer discusses the uniqueness and beauty of running hyperlocal restaurants in today’s ever-changing food and hospitality industry.

the-secret-sauce-restaurant-success-service

 

 

Public Content Top 10 Restaurant Customer Service Strategies

Feb 27, 2025

Here's to delivering your best customer service ever!

waiter

Public Content Understanding Guest Satisfaction + 5 Tips to Improve It

Feb 25, 2025

Nothing is more important than consistent satisfaction for your guests. Megan shares a handful of tips.

friends

Public Content Cultivating The Right Ownership Mindset with Alison Anne (Ep 238)

Feb 19, 2025

Do you want to make your restaurant more profitable? Alison Anne shows how the right ownership mindset fueled by intentional leadership can drive success.

cultivating-the-right-ownership-mindset-alison-anne

Public Content Building The Right Restaurant Leadership Team With Darren Denington (Ep 235)

Jan 27, 2025

Darren Denington offers tips and insights on creating the right leadership team for your restaurant.

building-the-right-restaurant-leadership-team-darren

Public Content The Biggest Takeaways from NRN's The State of Independent Restaurants 2024

Jan 9, 2025

Outstanding recap from Rev on NRN's 2024 report.

menu board

Public Content Top Hurdles and Challenges for Restaurants in 2025

Dec 18, 2024

Restaurant365's State of the Restaurant Industry Survey shows labor & sales challenges as 2025's top challenges.

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Member Content WEBINAR: The Restaurant Operator Hot Seat

Dec 11, 2024

We tackle today’s biggest challenges head-on!

hot seat

Public Content 20 Book Recommendations from Restaurant Industry Execs and Insiders (Ep 230)

Dec 2, 2024

As a book aficionado I loved putting this together -- Twenty absolutely solid book recommendations from a stellar collection of restaurant industry pros.

book list

Public Content TALES FROM THE TRENCHES - A holiday tribute to food-and-beverage workers

Nov 25, 2024

A great reminder and feature piece on all the hard-work that goes on in the restaurant industry to make holiday meals special for families all over the country and world.

happy thanksgiving

Public Content Transforming Restaurants With AI: Enhancing the Guest Experience with Alex Sambvani (Ep 229)

Nov 20, 2024

We talk with Alex from Slang.ai about how voice-powered AI technology can help revolutionize your restaurant’s guest experience.

podcast
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