People & Staffing

Critical training for today's restaurant teams...

Some key lessons we can learn from the design and use of chef apparel.

Staff scorecards and dashboards can bring clarity, consistency, and accountability to your restaurant's daily performance.

Guest feedback is a goldmine. Some tips on mining that system...

Before the first guest walks in, the battle for a great shift is either won or lost.

Run Smoother. Serve Better. Profit More...

Shep shares the characteristics of folks that can help your restaurant get to amazing.

These red flags and restaurant sins don't just kill profit, they crush momentum, morale, and long-term growth.

You don't need more things to do-you need the right things to do that deliver real results.

You can't hope your way to success. But you can systemize your way there...

A menu is not just a list. It is a layered narrative...

Checklist to assess and upgrade your restaurant's performance in the areas that matter most.