Your guests won't tell you service slipped. They'll just stop coming back. Here are 7 things your managers can start this week, from a 7-minute pre-shift to a no-permission recovery playbook, plus a day-by-day rollout plan. No new hires, no new budget.
Jaime is the Owner & Founder of RunningRestaurants.com, a comprehensive web site for restaurant owners & managers filled with marketing, operations, service, people & tech tips to help restaurants profit and succeed.
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Roger is the owner of Restaurant Rockstars, which specializes in profit maximizing systems for restaurants.
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"Rev" is a co-owner of Handcraft Burgers & Brew and also a Brand, Customer & Technology Evangelist. Rev helps tech and software companies generate more leads, all while building fervent brand ambassadors and growing sales.
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Darren is the founder of Service With Style Hospitality Group, a hospitality firm offering secret shopping, restaurant coaching and team training services.
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