Your sharpest correction might be costing you your best server. Here's how independent operators can use Dale Carnegie's "indirect" principle to fix mistakes with staff, managers, and guests without losing them.
Jaime is the Owner & Founder of RunningRestaurants.com, a comprehensive web site for restaurant owners & managers filled with marketing, operations, service, people & tech tips to help restaurants profit and succeed.
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Roger is the owner of Restaurant Rockstars, which specializes in profit maximizing systems for restaurants.
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"Rev" is a co-owner of Handcraft Burgers & Brew and also a Brand, Customer & Technology Evangelist. Rev helps tech and software companies generate more leads, all while building fervent brand ambassadors and growing sales.
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Darren is the founder of Service With Style Hospitality Group, a hospitality firm offering secret shopping, restaurant coaching and team training services.
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