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20 Things Your Staff Does that are Pissing Your Customers Off!

Don't think you're immune!

These things happen everywhere...

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20 Ways to Kill Customer Loyalty at Your Restaurant

May 8, 2025

Shep shares a list of a twenty "loyalty killers" that you must avoid at your restaurant.

8 Things to Say to Your Restaurant Staff (Ep 19)

Mar 27, 2025

Jaime and Roger cover 8 key things to help your staff deliver better service and increase sales & profits.

Boosting Restaurant Profits Using AI With Carl Turner

Mar 24, 2025

Carl Turner explains how AI transforms the way restaurants handle marketing, sales, and customer engagement.

boosting-restaurant-profits-using-ai-carl-turner

How to Lose $500+ in Business on a Quiet Monday Night

Mar 18, 2025

A quick story on how to lose $500+ in business on a quiet Monday night.

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Webinar: "Menu Engineering 101"

Mar 6, 2025

Turn Your Menu into a Money-Making Machine!

The Secret Sauce to Restaurant Success: Service, Storytelling, And Disruptive Thinking with Christian J. Fischer

Mar 3, 2025

Christian J. Fischer discusses the uniqueness and beauty of running hyperlocal restaurants in today’s ever-changing food and hospitality industry.

the-secret-sauce-restaurant-success-service

Top 10 Restaurant Customer Service Strategies

Feb 27, 2025

Here's to delivering your best customer service ever!

Understanding Guest Satisfaction + 5 Tips to Improve It

Feb 25, 2025

Nothing is more important than consistent satisfaction for your guests. Megan shares a handful of tips.

Cultivating The Right Ownership Mindset with Alison Anne (Ep 238)

Feb 19, 2025

Do you want to make your restaurant more profitable? Alison Anne shows how the right ownership mindset fueled by intentional leadership can drive success.

cultivating-the-right-ownership-mindset-alison-anne