Customer Service

upset customer 20 Things Your Staff Does that are Pissing Your Customers Off!

Don't think you're immune!

These things happen everywhere...

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Public Content When Was the Last Time You Said Thank You...When They Walked In?

Jul 10, 2025

Try this tip from Jay with your restaurant team today...

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Public Content 6 Tips for Restaurants to Boost Retention & Employee Satisfaction

Jun 23, 2025

In addition to offering competitive salaries, here are six additional tips for restaurant operators.

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Public Content Creating Memorable Customer Service at Your Restaurant with Chris Tripoli (Ep 248)

Jun 18, 2025

Chris Tripoli discusses how to make a point of differentiation in your customer service to make your restaurant memorable.

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Public Content Why Restaurants Are Making Music Part of the Menu

Jun 3, 2025

Music plays a bigger part than ever. Here are some tips...

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Member Content Webinar: "Restaurant Profit Fast Track"

Jun 2, 2025

Unlock the Secrets to Running a Highly Profitable Restaurant! Watch Now...

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Public Content 20 Ways to Kill Customer Loyalty at Your Restaurant

May 8, 2025

Shep shares a list of a twenty "loyalty killers" that you must avoid at your restaurant.

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Public Content 8 Things to Say to Your Restaurant Staff (Ep 19)

Mar 27, 2025

Jaime and Roger cover 8 key things to help your staff deliver better service and increase sales & profits.

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Public Content Boosting Restaurant Profits Using AI With Carl Turner

Mar 24, 2025

Carl Turner explains how AI transforms the way restaurants handle marketing, sales, and customer engagement.

boosting-restaurant-profits-using-ai-carl-turner

Public Content How to Lose $500+ in Business on a Quiet Monday Night

Mar 18, 2025

A quick story on how to lose $500+ in business on a quiet Monday night.

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Member Content Webinar: "Menu Engineering 101"

Mar 6, 2025

Turn Your Menu into a Money-Making Machine!

Menu Engineering 101

Public Content The Secret Sauce to Restaurant Success: Service, Storytelling, And Disruptive Thinking with Christian J. Fischer

Mar 3, 2025

Christian J. Fischer discusses the uniqueness and beauty of running hyperlocal restaurants in today’s ever-changing food and hospitality industry.

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Public Content Top 10 Restaurant Customer Service Strategies

Feb 27, 2025

Here's to delivering your best customer service ever!

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