Customer Service

Shep shares the characteristics of folks that can help your restaurant get to amazing.

Struggling to keep your restaurant staff motivated and happy? Roger shares tips on creating a positive company culture and successfully incentivizing employees to go above and beyond.

15 seconds can go a long way if your staff is trained on how to serve your guests and you provide the proper work environment so your team enjoys the job.

Roger runs through a number of ways to easily boost your restaurant's sales & profits.

Fun marketing and tech talk with Brendan of Popmenu.

Great chat with Lucy Logan of Menu Calc about where their business is today and how they are helping so many restaurants with their menus.

Contact packed session!!! 10 BIG questions answered! Watch now...

Such a timely and important topic! Great chat with Chef Steve Konopelski about BOH staff.

Jaime speaks with book author Carl Orsbourne about the digital restaurant.

Here's to delivering your best customer service ever!

With the expected new influx of employees, hospitality brands will need to build (and reinforce) solid, habitual cultures of excellence.

The power of video has come a long way! Jaime & Rish dig in...

Great conversation with Alison & Darren about their new Restaurant Management 201 Program.

The often heard parental response "because I said so" nabs Jeff. He gives you six ways to make sure it doesn't snag you too.

2 hours of can't miss training!

Jaime and Roger cover 8 key things to help your staff deliver better service and increase sales & profits.