MISTAKE: Being a Manager Not a Leader at Your Restaurant (Ep 216)
In this episode Jaime discusses a common restaurant industry mistake with Roger Beaudoin from Restaurant Rockstars. They explore the crucial difference between management and leadership, emphasizing the need for true leadership that empowers employees. Roger highlights the importance of clear job descriptions, performance reviews, and setting expectations to foster a culture of accountability and growth. By focusing on leadership over traditional management, restaurant owners can enhance operations, improve employee satisfaction, and deliver exceptional guest experiences. This episode offers valuable insights for creating a thriving and successful restaurant environment.
Episode Highlights
- Leadership vs. Management - focusing on the distinction.
- Empowering Employees - significance of recognizing talent and empowering employees to foster growth within the organization.
- The Entrepreneurial Mindset - how employees can act as entrepreneurs, taking ownership of their roles and contributing to the business's success.
- Setting Clear Expectations - the importance for accountability in new hires.
- Job Descriptions - the foundation for setting expectations and accountability.
- Creating Effective Job Descriptions - key components of a powerful job descriptions.
- Performance Reviews and Feedback - regular performance reviews to provide feedback and recognize employee contributions.
- Empowering Employees through Scoring - score employee performance to enhance service quality in restaurants.
- Competitive Advantage of Service Quality - use staff training to provide a superior dining experience.
- Achieving a Five-Level Experience - Encourage & train staff to deliver exceptional service, enhancing customer satisfaction and competitive edge.
FYI: This is a short snippet from a recent webinar we hosted "Top 8 Mistakes Restaurants are Making" -- Members have full access to this content packed @90 minute webinar...plus thousands of other resources for restaurant operators -- JOIN NOW
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Roger Beaudoin is the owner of Restaurant Rockstars, which specializes in profit maximizing systems for restaurants. His flagship product SALES STARS is an online server training program proven to increase sales and elevate guest service. To learn more about the sales & training techniques Roger used to ring over a $1 million in just 4 months at his seasonal restaurant visit the site.
Be sure to check out these resources from Roger...
