Ep 196: Mastering the Art of Restaurant Management: Leadership, Systems, and Team Building
Darren, Alison & I delve into the secrets of effective restaurant management and what it takes to develop strong leadership at your restaurant.
We talk about the crucial traits and skills needed for success in the restaurant industry. You'll discover the power of effective leadership in creating a positive and profitable dining experience.
Tune in and take your management skills to the next level!
Episode highlights include:
- Challenges in the Restaurant Industry
- Leadership vs. Management
- Building Strong Systems
- Team Building and Employee Engagement
- The Importance of Praise and Encouragement
- Building a Phenomenal Management Team
- The Importance of a Good Dining Experience
- Building Trust Through Consistent Positive Experiences
- Management's Role in Creating a Positive Work Environment
FYI - Be sure to sign up for their Restaurant Management 201 Program near you or online at their site.
Jaime Oikle is the Owner & Founder of RunningRestaurants.com, a comprehensive web site for restaurant owners & managers filled with marketing, operations, service, people & tech tips to help restaurants profit and succeed.
TIMESTAMPS from Podcast...
Restaurant Management 201 Course Overview [00:01:06]
Darren and Alison discuss their online course that trains restaurant managers and helps owners develop their management team.
Challenges in the Restaurant Industry [00:02:01]
Alison highlights the struggle of burnout and the need for efficient systems and strong leadership skills in the industry.
Leadership vs. Management [00:05:38]
Alison emphasizes the importance of shifting from being a manager to being a leader and discusses the qualities of effective leadership.
Leadership Skills [00:10:24]
Discussion on the importance of leadership traits and skills in hospitality and how they contribute to the success of a restaurant.
Building Strong Systems [00:12:56]
Exploration of the different systems required in a restaurant, including staffing, financial, and marketing systems, and how they contribute to the overall organization and profitability.
Team Building and Employee Engagement [00:18:00]
Importance of building a team aligned with the restaurant's vision and goals, and the significance of employee engagement and recognition in creating a cohesive and successful team.
The Importance of Praise and Encouragement [00:21:51]
A discussion of the impact of praise and encouragement on reshaping self-perception and behavior.
The Significance of Personal Systems [00:24:53]
Emphasis on the importance of personal systems in building a positive culture and achieving organizational goals.
Building a Phenomenal Management Team [00:29:05]
Discuss the steps and processes involved in building a successful management team and improving guest service.
The Importance of a Good Dining Experience [00:32:05]
Personal experience of a lackluster dinner and discusses how it affects the perception of the restaurant.
Building Trust Through Consistent Positive Experiences [00:33:13]
How providing a great guest experience multiple times in a row builds trust and encourages repeat visits.
Management's Role in Creating a Positive Work Environment [00:35:13]
The importance of building the right team and creating a positive work environment to ensure employees are genuinely happy to greet and serve customers.