Recent Articles in Customer Service

Member Content Turning a Transaction into a Relationship - Creating the Memorable Experience
Aug 25, 2009
Member Content Brave New Order -- The State of Restaurant Service
Aug 20, 2009
By far the most controversial and talked about article we ever published on service. (updated aug 09)
Member Content Two Simple Steps for Getting Meaningful Feedback from Your Restaurant Customers
Aug 11, 2009
You probably aren't getting powerful and meaningful feedback from your customers. Why, because you've fallen for the "everything ok?" trap. Jeff gives you two simple steps to get past that and get to meaningful answers about your service performance.
Member Content The Only Differentiator Left For Restaurants
Jul 30, 2009
There's really only one place to hang your hat says John. Do it right with passion and enthusiasm and watch the results.
Member Content Service Standards: 10 Do's and Don'ts
Jul 10, 2009
Don't mess with Donna's event!  Well, at least 10 good tips came out of the experience...
Member Content Consumer Psyche Shaken. Can Hospitality Respond?
Jun 2, 2009
John challenges you to be ready in the fight for the shaken consumer. He highlights a number of ways to effectively prep for the battle.
Member Content Constantly Upgrade
Apr 17, 2009
Nice short article about how a consistent effort of always trying to be your best can make a big impact.
Member Content Rough Economy Creates Good Customer Service Practices
Apr 3, 2009
Shep shares how the economy is forcing "service creativity," resulting in new and different ways to create a better customer experience.
Member Content Who In Your Organization Drives The Guest/Customer Experience?
Jan 5, 2009
The customer is king. Period. So who's making sure your restaurant acts this way? John has some ideas.
Member Content Trends to Survive & Thrive in 2009
Jan 5, 2009
Make sure you check out this 2009 trend watch list for opportunities to tap into the pulse of the top restaurant/bar and hotel trends to expect in 2009.
Member Content Wow the Employee - Wow the Customer!
Jul 14, 2008

Shep tells the tale of Zappos.com, a legend in delivering both internal and external customer satisfaction.
Member Content Food or Service?
Jul 14, 2008

Michael weighs this age old question.  Does his server Barb tip the scale?
Member Content An Often Overlooked Initiative
May 23, 2008

Carolyn gets to the heart of customer service analysis and why it's so important for your restaurant business.
Member Content Coming Attractions: Stars of Tableside Service (Santé)
Apr 10, 2008
Stars of Tableside ServiceServers bring special effects and more showmanship to their dining-room delivery.
Member Content From the Front Lines: Natalie M
Mar 12, 2008

Natalie gives her straight-talking take on the state of service.
Member Content The Cachet Of Hospitality Is The Ultimate Brand
Jan 21, 2008

Folks, we've got it, and others want it.  The term, Hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work.  We fulfill the dreams and deliver the goods. "Hospitality is a most worthy cachet", says John, "and we cannot afford to lose that edge".
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