Recent Articles in Customer Service

Member Content Remarkable Hospitality - The Road Map To Excellence
Sep 6, 2011
Member Content Has Service Lost Its Importance?
Jul 27, 2011
Ian knows service. But he's not sure it matters anymore. You'll enjoy his storytelling in this piece. And don't forget to give him your feedback...
Member Content Customer Service Debrief Helps Us Learn from Mistakes and Successes
Jul 25, 2011
There is a lot that we can learn from both success and failure. Are you debriefing to find the core reasons? See why Shep says you should be.
Member Content Competing on Service: Eleven Ways to Beat the Competition by "Hugging" Your Customers
Jul 18, 2011
Today's small business owners must understand that their business is not about 'me'; it's about 'them': your employees and customers. Making cuts to employee perks or customer service perks is not a long-term plan for survival. You might not always be able to slash your prices lower than those of your competitors, but you can make the experience of doing business with you superior to all others. Never be afraid to take your customer service up a notch!
Member Content Get it Right from the Start - How to Best Train New Servers
Jul 7, 2011
After you think you have found the right person for the job comes the real test -- training. Amanda shares six steps to ensure the success of your restaurant through the proper training of new servers.
Member Content NRA Show 2011 Picture Tour...
Jun 5, 2011
A walking picture tour by Jaime from the NRA Show 2011 in Chicago...
Member Content Callers On Hold: What Are They Hearing at the Other End of the Line at YOUR Restaurant?
May 30, 2011
Considering that the average hold time in America is 43 seconds-almost the length of a radio commercial-you have a significant opportunity to tell your callers exactly what you want them to hear about you. Find out what you should be saying...
Member Content Why Customers Don't Come Back (And what you can do about it)
Mar 4, 2011

In a past study called “The Spirit of Service” done by the National Institute for the Foodservice Industry (NIFI), they detail six main reasons why customers don’t come back. David shares some ideas on how you can counteract them.
Member Content Customer Service Strategy: Provide Membership
Feb 10, 2011
Shep talks about the value in treating your customers as "members"
Member Content Great Service Grows From Great Praise
Feb 4, 2011
Member Content Customer Service Stats and What They Mean to You
Dec 7, 2010
Shep shares several customer service stats and facts, and what they might mean to your restaurant.
Member Content The Rockin' Restaurant: Integrated Entertainment Media Takes Dining Experiences to the Next Level
Nov 30, 2010
To help build loyalty and establish a comfortable, familiar place for customers, restaurant owners are looking to engage all of the senses by creating unique environments and meaningful experiences that resonate with their customers. John walks you through music, video and other media offer great opportunity for restaurant operators.
Member Content Top Three Reasons Why U.S. Adults Would Never Return to a Restaurant
Nov 30, 2010
Cleanliness issues from front to back of the house would prevent patrons from returning - see the leading causes.
Member Content Why Mystery Shopping Works
Nov 30, 2010
Member Content Through the Eyes of Your Customers
Nov 21, 2010
Is there a way to get "hidden" insights about your business? Yes! And the good news -- it's a real simple technique.
Member Content How to Grease The Skids for Restaurant Results
Nov 4, 2010
The taste of the upswing has been tantalizing, but the path is still strewn with obstacles and challenges, as we pursue that ascension into economic recovery. John shares some insights and wisdom to move your restaurant in the right direction.
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