Recent Articles in Customer Service

Member Content Five Ways to Lose Your Customers
Dec 11, 2019

Here are five ways that are guaranteed to make your customers question if they made a good decision to do business with you.

restaurant customers
Public Content TALES FROM THE TRENCHES - A holiday tribute to food-and-beverage workers
Nov 25, 2019

A great reminder and feature piece on all the hard-work that goes on in the restaurant industry to make holiday meals special for families all over the country and world.
Public Content How to Get a Competitive Advantage For Your New Restaurant
Nov 21, 2019

Here are three things you can do from the start to get a competitive advantage for your new restaurant business.

restaurant
Member Content How Good Service Kills Your Restaurant
Nov 11, 2019

Anna highlights the key difference between service and hospitality.

bartender wine
Member Content 5 Seasonal Hiring Tips
Nov 6, 2019

Five quick tips for the upcoming season.

waiter
Public Content Where to Find Hidden Opportunities with Your Servers
Oct 25, 2019

Quick session on the importance of maximizing every table, every time at your restaurant to make more profits.

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Public Content 6 Restaurant Service Pet Peeves
Oct 15, 2019

Your servers are very likely making mistakes which cost your restaurant money. Are they doing any of these?

Restaurant Customer
Public Content We Can't Do That...
Oct 4, 2019

There are many things you can say instead of, "We can't do that." Here's a quick story...

restaurant
Member Content 60 Day Crash Course to Boost Sales & Profits
Oct 1, 2019

If you're feeling pressure to get sales & profits up, here's three key tips for your restaurant.

meeting
Member Content 5 Ways to Make Waitlist Management More Profitable for Your Restaurant
Sep 25, 2019

It's great for your restaurant to be on wait. But are you maximizing the opportunity with your customers? We talk about ways to do just that.

restaurant meal
Member Content Two Minutes on Getting Preshift Right at Your Restaurant
Sep 5, 2019

Preshift meetings are a big opportunity to boost service levels. Here's how to get it right.

Manager
Member Content Getting Employee Recognition Right at Your Restaurant
Jul 1, 2019

Great tips on how best to recognize and reward your staff for optimal performance.

team
Public Content The First 20 Minutes (A Restaurant Service Story)
Jun 25, 2019

An "in the business" look at all the things that can go wrong in those important first 20 minutes.

service
Public Content Ten Compelling Reasons to Deliver an Amazing Customer Service Experience at Your Restaurant
Jun 18, 2019

Shep delivers a list you just don't want to miss.

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Member Content The Power of Suggestion: 6 Tips to Build Sales
Jun 6, 2019

Michael discusses six effective ways to use the power of suggestive selling to build sales.

Customers laughing
Member Content 20 Steps to Lowering Your Food or Liquor Costs
Jun 5, 2019

In-depth operational piece revealing the secrets to lowering your costs. You'll get the steps needed to create an action plan for a food cost fitness program. A must read!

Chef smiling
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