The companies that create the best experience and deliver the highest levels of customer confidence are the ones that stay in business longer and aren't forced to sell their goods and service at thin or losing margins. Shep shares a "Top Ten" list of customer service tips.

The minute you think you've made a key-pivotal decision, the rules change again, and it's back to the drawing board.

Learn how to increase customer retention and boost profits.

Getting timely customer feedback is so crucial. We talk in-depth about the customer feedback loop.

Shep shares a list of a twenty "loyalty killers" that you must avoid at your restaurant.

Don't miss out on profits just because your customer has food allergies. Have a system in place to serve them effectively.

A comprehensive look at the various components of your restaurant's business.

Don't miss this in-depth far reaching episode!

Whether you realize it or not, everyone has at least two jobs or responsibilities at work.

If you like the idea of a positive and harmonious work environment you might want to try some accelerator questions.

Here are three things you can do from the start to get a competitive advantage for your new restaurant business.