Shep shares a list of a twenty "loyalty killers" that you must avoid at your restaurant.
15 seconds can go a long way if your staff is trained on how to serve your guests and you provide the proper work environment so your team enjoys the job.
The "Difference Dollars" approach to creating a culture of appreciation.
Jason Brooks shares insights from his book Every Leader Needs Followers.
Roger tells an almost unbelievable story of poor service that should open any operator's eyes.
The must see gold-standard of trend reporting...
Survey reveals restaurants are planning investments in AI sales forecasting, back-of-house technology, and marketing and sales tools.
Independent restaurants will bend their concepts to maximize revenue, diversify hiring, and reclaim their guest relationships in 2024.
Critical content to get your team prepped for a great 2024!
Darren shares easily attainable steps to help create a positive work environment and encourage repeat business.
Paul shares his thoughts on 2023 and what's upcoming for 2024.
Preshift meetings are a big opportunity to boost service levels. Here's how to get it right.
Great stuff with Zack from Ovation!
Matt talks how to best avoid this dreaded mistake.
Key insights & tips around the importance of implementing effective management systems in restaurants.
Here are five ways that are guaranteed to make your customers question if they made a good decision to do business with you.
